Frequently Asked Questions
Everything you need to know about our barber supplies, equipment, and shipping policies.
What is the warranty period for professional clippers and trimmers?
All professional-grade clippers and trimmers come with a 1-year manufacturer warranty covering mechanical defects. Please keep your original receipt and packaging for warranty claims.
How long does shipping take for heavy barber chairs and furniture?
Large equipment and furniture are shipped via freight. Processing takes 2-3 business days, and delivery typically occurs within 7-14 business days depending on your location.
Do you offer bulk discounts for barber shops or cosmetology schools?
Yes, we offer tiered pricing and wholesale discounts for bulk orders. Please contact our sales team with your business license details to set up a professional account.
Can I return shears or razors if they have been used?
For hygiene and safety reasons, we cannot accept returns on shears, razors, or blades that have been opened or used. Unopened items in original packaging can be returned within 30 days.
Are your electrical products compatible with international voltages?
Most of our equipment is designed for standard North American 110-120V outlets. Please check the specific product description for 'Dual Voltage' labels if you intend to use them overseas.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status directly through your account dashboard.